Returns & Exchanges
At Alexis Russell, we want you to be completely satisfied with your purchase. If your piece isn't exactly what you imagined, we offer a 14-day window for returns and exchanges on all eligible fine jewelry.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the jewelry in its original designer packaging and secure it within a sturdy shipping box to prevent damage during transit.
Affix Shipping Label
Print the prepaid insured shipping label provided via email and attach it clearly to the outside of your package.
Drop Off and Track
Hand your package to an authorized carrier location and retain your receipt; once received, our team will inspect the item and process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing